maginus distribution software,mail order

In a service industry like distribution or mail order,maginus distribution software ensuring that customer expectations are met or exceeded is often the difference between success and failure. Computer systems have a crucial role in delivering customer service. From efficient call handling to management of returns and dealing with complaints your system should be able to provide you with all the information you need.

Alerts and Workflow

This mail order software optimises workflow within an organisation. It does this by sending messages from desktop to desktop. These can be:

at the request of a user
where the system detects irregularities in normal business processes.

During implementation,maginus we will work with you to define the types of messages to be used. Altogether there are more than 20 predefined types of alerts, designed to capture exceptions to business activities, appropriate for typical distribution and mail order processes. In addition, it's possible to configure additional message types specific to your own business.

Certain predefined alerts cover credit concerns or special prices and discounts. maginus will look up the user ID of the supervisor to whom the message should be sent and notify them immediately. Messages are tagged to customer accounts or individual sales orders, so the recipient can deal with them quickly and easily.

The alerts function means that operators and processes are kept in check by the system. The workflow philosophy saves time for your staff and delivers rapid customer service benefits.